top of page

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!

Send us an email at shop@luxestudiopopup.com

Thanks for submitting!

FAQ

SHIPPING
How do I track my order?
 

You'll received a confirmation email with your courier and shipping information once your item has been processed and mailed for delivery. Then you'll be able to contact the courier with any tracking information available.

 

What are your delivery options?
 

You can select delivery options in your cart upon check out. Please note, orders may take approximately 3-5 business days to process prior to shipping. Your delivery receipt time is based on your delivery option paid for, plus processing times, and carrier abilities. Shipping, handling  and processing of all orders are handled from Wednesday - Saturday weekly.

Do the dresses fit true to size?

Buyers are encouraged to look at each designers separate sizing charts for measurements to confirm designer sizing before placing an order.

 

 

What is your returns policy?

Luxe Studio Popup does not accept any returns or exchanges for online orders. Since these items are samples being sold at a steep discount, all items sold on this website are FINAL SALE. 

PRIVACY POLICY

Last updated: 2/22/22

 

The parent company, owner, and operator of http://www.luxestudiopopup.com is as listed in the terms and conditions. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using or registering on our Site, you expressly consent to our use and disclosure of your Personal Information in the manner described in this policy. As we continue to offer our visitors new and different types of content and services, we may modify our practices from time to time. Please check back frequently to ensure that you are familiar with our current policies and practices.

 

Information Collection and Use

 

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We do not collect Personal Information from children under 13 without parental consent. Personal Information may include, but is not limited to your name, mailing address, email address, phone number, credit card information or other data to help you with your user experience ("Personal Information"). This information is collected from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. You can access and update the contact information provided to us during registration, or modify your opt-out choices, by going to the member account online page or by contacting us directly using the contact information provided below.

We may use the information we collect from you in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To enhance existing features or develop new features, products and services.

  • To improve our website usability in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To quickly process your orders and transactions.

  • To contact and follow up with you regarding inquiries (email or phone).

 

We may retain Personal Information provided to us indefinitely, or until such time that that you contact us to delete the collected information. In addition, we may share Personal Information with third parties to the extent reasonably necessary to: protect the security and integrity of our Website; to take precautions against liability; to respond to judicial process; or to the extent permitted under provisions of law, to provide information to law enforcement agencies or for an investigation related to public safety.

  

Log Data

Like many site operators, whenever you visit our Site, your IP number is identified and logged automatically in our server log files, along with the time of your visit and the pages within our site that you visited. The purpose of tracking your IP address, and any other visitor's IP address is to calculate the usage levels of our Website, help diagnose problems with our Site's servers, and to administer the Site.

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the data that we collect. Google Analytics terms and policies may be accessed at: https://www.google.com/analytics/terms/us.html

 

 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us.

 

Mailing Address:

89 Main Street

Taunton, MA 02780

Email: shop@luxestudiopopup.com

 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier, sent to your browser from a web site and stored on your computer's hard drive for record-keeping purposes.

Cookies are a common industry standard and like many sites, we use cookies to collect information. Using cookies helps us: remember and process the items in the shopping cart, understand and save user preferences for future visits, keep track of advertisements, compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Links to Other Web sites

Our Site may contain links to other websites, including those of sponsors and advertisers, whose information practices may be different from ours. Sometimes these third party websites might conduct contests or sweepstakes that are promoted on our Website. Visitors should consult those other third party websites' privacy notices, since those websites are not covered by our privacy policy and may follow different procedures.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Changes to This Privacy Policy

This Privacy Policy is effective as of 2/22/22 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

bottom of page